What is CAP?


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CAP Travel Protection

People travel internationally for loads of reasons and durations; some for a short stay in a handful of places, others live abroad or frequently travel between countries, maintaining multiple countries of residence.

And when it comes to people’s reasons, they’re just as mixed. Some travel domestically in the U.S. or internationally only for leisure vacations, others travel internationally for business, and others depart for prolonged special missions or study abroad programs.

Our full-service international travel medical and security assistance is designed to handle it all, with diverse options for those playing, working, or living internationally for short or extended periods.
Summary of Benefits
We handle all the “What if’s,” so you can focus on the “What’s next.”

What if there’s a …
Medical Evacuation
Security Evacuation
Pandemic (like COVID-19) / Mandatory Quarantine
Natural Disaster (or threat of one)
Violent Crime
Kidnap for Ransom
Hijacking
Terrorism Incident
Wrongful Detention
Political Threats (such as those caused by riots, strikes, and civil commotion)
Loss of Contact (disappearance of persons)
Blackmail or Extortion
CAP Travel Medical Assistance

If, while traveling, you need to be hospitalized because you have a medical issue or an injury, we’ll coordinate your medical transport to the best available hospital (which, incredibly, also includes your home country hospital of choice). We’ll also refer you to top doctors – and even get you a language interpreter if you’d like one. All with no additional cost.

If you contract COVID while traveling and become hospitalized, CAP includes hospital-to-hospital transfers to get you back home, and CAP travel assistance takes care of most mandatory quarantine hotel room expenses for up to two weeks. Learn more about our travel medical benefits.
Medical Benefits*

INTERNATIONAL EMERGENCY CARE

CAP plans include transportation of a CAP customer from the medical facility where he or she is hospitalized and receiving medical treatment, to their home hospital of choice, when possible. The goal? To get CAP customers home, safe.
CAP includes a wealth of valuable services for pandemics, including real-time intelligence reports, ground transportation support, emergency medical evacuation (medevac), and help to offset the costs of a CAP customer’s COVID-19 mandatory quarantine hotel expenses (for up to 14 days).

While a handful of international travel medical insurance providers now cover pandemics like COVID-19 (including some quarantine expenses), they’re on a reimbursement basis, which means the customer has to pay out of pocket (and then go through a claims process for reimbursement of eligible expenses).

Flat-fee CAP doesn’t require a claims process, so customers are saved both from paying out of pocket and the cost of deductibles or service fees. And it’s important to note that with travel medical insurance providers, there are a lot of exclusions. For example, if there’s a COVID-19 pandemic outbreak, many travel medical insurance plans deny coverage.

Not so with CAP protection, as our pandemic quarantine benefits come standard.
CAP includes transportation from the medical facility where a CAP customer is hospitalized and receiving medical treatment (due to an injury or illness suffered during a trip) to their home hospital of choice. This includes the necessary arrangements for ground or air ambulance transportation from one hospital to the next (medevac), as well as all possible pre-admission arrangements. Also, if medically necessary, a medical escort or licensed medical team may accompany a CAP customer during the medevac.
We’ll make arrangements for ground or air ambulance transportation to and from the hospital, including pre-admission and medical escorts for ongoing medical supervision.
We’ll arrange for a family member, companion, or travel escort to accompany the CAP customer during an emergency evacuation (medevac) or a medically necessary repatriation (return home to country of residence).
During a dedicated medical air transport, CAP customers may have a traveling companion accompany them.
If a CAP customer is hospitalized or in critical condition while traveling with dependent children or a designated travel companion, we’ll arrange their return to the traveler’s country of residence.
If a CAP customer is hospitalized while traveling for more than 3 days (or is in critical condition), we’ll arrange for the accommodation and ground transfer of a family member or friend (designated by the CAP customer), so they are in easy reach of the hospital where the CAP customer is being treated.
Our multilingual staff will contact local attending medical personnel to monitor a CAP customer’s condition and keep their loved ones informed throughout the crisis (until the medical emergency is resolved).
CAP plan customers will be provided with detailed contact information for licensed physicians, dentists, hospitals, and clinics in the area they’re traveling – and upon request, we’ll find out the provider’s availability and even help set up appointments.
If a CAP customer is traveling and needs to fill a prescription, we’ll help coordinate the details with the doctor and locate a nearby pharmacy, so our customers get the medication they need.
Key CAP Plan Benefits

No-Cost Evacuation <br class='d-none d-xl-block'/>Services
No-Cost Evacuation
Services


Help Before, During, <br class='d-none d-xl-block'/>and After a Travel Crisis
Help Before, During,
and After a Travel Crisis


24/7 Unlimited Live <br class='d-none d-xl-block'/>Assistance
24/7 Unlimited Live
Assistance




Security Benefits*

INTERNATIONAL EMERGENCY CARE

We provide support for CAP customers before, during, and after a natural disaster. From advice to help with transportation or an evacuation, we’ll be there – even if we need to send a rescue crisis response team to our customer’s location.

CAP customers also get access to the CAP Advantage App, which provides valuable, real-time travel risk intelligence and updates on natural disasters. To learn more about the CAP Advantage App, click here.
If a CAP customer is affected or harmed by a violent crime and needs quick medical attention or a safe place to go, our crisis response team is there to help, which includes coordinating with local law enforcement to investigate the crime and relaying messages to friends and family.
If a CAP customer is traveling and there’s a terrorism threat (or an act of terrorism) that threatens safety and well-being, our highly trained, experienced crisis response team is on call to provide immediate, expert advice and assistance.

Whether that means finding a safe shelter, supplying on-scene medical support, or organizing an evacuation – we’re prepared to get CAP customers out of even the most dangerous and unpredictable environments, safely.

If a CAP customer is not directly affected by a terrorism threat, the CAP Advantage App provides real-time travel risk intelligence about safety and security threats that can impact travel plans. To learn more about the CAP Advantage App, click here.
In many popular tourist destinations, there are corrupt law enforcement officials and culturally biased legal systems (such as against the LGBTQ+ community, ethnic minorities, religious groups, women, and others), which can result in a CAP customer being unlawfully detained or arrested. If unchecked, a situation like this can quickly deteriorate, resulting in a huge expense and significant legal problems.

If a CAP customer is unlawfully arrested or illegally detained while traveling, our experienced security team is on hand to provide immediate, expert assistance. We’ll relay emergency messages, arrange for legal referrals, and even provide local language support from our expert interpreters.

If necessary, we’ll send a professional crisis consultant to a CAP customer to provide support and work towards a safe release.
Mass protests, social unrest, and violence from riots, strikes, and civil commotion are increasingly common – almost expected. If a CAP customer is in an area where a riot breaks out, a local protest turns violent, or there’s any kind of civil or political unrest that threatens safety and well-being – expert help is in the palm of our customer’s hands. Using the CAP Advantage App, CAP customers are instantly connected with live support.

Besides being able to provide valuable intelligence about the threatening situation, our highly trained crisis response team has the know-how and experience to guide a CAP customer to safety. If necessary, we’ll even deploy a member of our security or crisis response team for an evacuation.

Along with 24/7 live support, the CAP Advantage App delivers valuable, real-time travel risk intelligence to help customers steer clear of safety and security threats altogether. To learn more about the CAP Advantage App, click here.
Traveling internationally is exciting, but as a foreigner, it can be risky. When unfamiliar with the landscape, a traveler may wander off while sightseeing and get lost – or worse, may disappear because of some kind of criminal violence.

If a CAP customer disappears while traveling, our experienced security assistance and response team will take immediate steps to notify the customer’s emergency contact and provide strategic advice. If needed, we’ll deploy a crisis response specialist to investigate the disappearance in order to help find the customer and return them to safety.
While considered ‘white-collar’ crimes, blackmail and extortion can be costly, highly stressful, and even dangerous. A CAP customer is entitled to advice and assistance if threatened with blackmail or extortion, which may include our sending in a local crisis consultant to help resolve the threat.
While there are many protections in place to guard against plane hijacking, in many countries, it is still an all too frequent occurrence with cars, boats, and other vehicles.

In the event of a hijacking, CAP customers have the support of our specialized security and crisis teams. Using your GPS coordinates through the CAP Advantage App, we’ll coordinate with local law enforcement and government officials to help resolve the hijacking crisis and aid in the safe release of a CAP customer.
Business owners, employees, vacationers, and students are all at risk for kidnapping when traveling internationally. Besides the emotional toll, there is a heavy financial burden that exceeds the ransom demand. Expenses may include the cost of hiring special negotiators, security consultants, private investigators, attorneys, and more.

Families and employers of CAP customers are entitled to specialized security advice and assistance to help avoid many of the out-of-pocket costs as well as the time-consuming hassle of sourcing expert help. If necessary, we’ll deploy local crisis teams to help resolve the incident and work towards the safe return of the CAP customer.


Concierge Benefits*

VIA PHONE OR APP

A wide array of concierge, security, and medical services are delivered via the CAP Advantage App. To learn all about the CAP Advantage App, click here.
We provide CAP customers with professional language interpretation and translation services in 200+ languages and access to 4,000 linguists across all time zones. When a customer needs help to communicate something important, such as a medical condition or allergies to certain foods or medications, having an expert translator isn’t just about convenience – it can be the difference between life and death.
If something goes wrong and a CAP customer urgently needs to send a message back home, we can transmit a message to family, friends, and business associates.

Having emergency communication support with a friendly, multilingual team of travel assistance specialists is extremely useful, especially during a crisis, when communication is often challenging. In most cases, the focus is on getting to safety, not phoning loved ones. That’s where we come in – we’ll help put minds at ease back home.
If you are a CAP customer and travel by automobile across an international border (whether its rented or owned) and there is a crisis or medical issue that requires your repatriation to your home country*, we’ll coordinate the details and handle the cost of getting your vehicle returned to your home country.
Should the need arise, we provide CAP customers with referrals to vetted legal resources.
When traveling, personal information or travel documents may get lost (or even stolen). To avoid a serious travel emergency because of a lost passport, visa, or other important documents, our friendly travel assistance specialists will provide CAP customers with professional guidance and support to replace missing travel documents in a timely manner.
If a CAP customer unexpectedly passes away while traveling, we’ll arrange the necessary payment and government authorization to transport the remains home to loved ones. This service may include the cost of embalming, the required documentation, a transport container, and transportation services.

*Conditions and exclusions may apply. See service Rules and Regulations for details.
Why Should I Get CAP?

Travel medical insurance companies don’t always offer international plans, and when they do, they provide very little support (if any) when help is most desperately needed – when there’s a threat, or an emergency is actually happening.

That’s the CAP difference. With CAP U.S. domestic and international protection , you’ll have 24/7 medical, security, and crisis response assistance available before, during, and after a crisis.

Also, CAP includes loads of benefits your standard health and travel insurance companies exclude, such as natural disasters, terrorism, political threats, wrongful detention, violent crimes, and air medical evacuation and transport services.

With CAP protection, which is available internationally, if you become seriously ill or are injured and hospitalized (and stable enough to move), we’ll medevac you to your home hospital (or hospital of choice). You pay nothing out-of-pocket, it’s all included in your flat-fee plan. There are no limits on the cost of your medical transport. No other insurer or platinum card plan delivers this level of service.
Travel medical insurance protection plans won’t provide coverage benefits until after that threat becomes a reality. (Long after – once claims are filed, expenses are submitted for reimbursement, and deductibles or service fees are paid.)

CAP Travel Assistance is not insurance, so you get access to helpful resources the moment you book your destination and valuable travel benefits as soon as you’re at least 100 miles from home. If there’s an emergency, or even a threat of one, we provide 24/7 access to live emergency response services via the CAP Advantage App. Our expert crisis team is by your side (in-country) – with backup.

Plus, you get on-demand concierge services, such as help with prescriptions as well as referrals to the best doctors, dentists, and legal experts.
CAP is incredibly affordable, with a year-long, flat-fee plan that is little more than a dollar a day (a fraction of what you’d pay for with a policy at standard travel insurance companies).

When we say “no-cost medical and security evacuation services,” we mean it. CAP customers pay their flat-fee plan upfront, and our team handles the rest. There are no surprises – no hidden charges, service fees, or deductibles.

There’s a beautiful simplicity in having only one low cost, upfront payment that takes care of everything you need and more.
CAP gives you a hassle-free experience with immediate access to benefits. Unlike travel insurance companies, we handle all the out-of-pocket costs for you. There’s no cumbersome, time-consuming claim filing and reimbursement process – you simply contact us and we handle it.
You’re unique, your situation is unique, so should your solution be. With CAP, you’ll get customized assistance and live support every step of the way.
With CAP, you can travel fearlessly knowing that we have the world covered. Our elite force of experienced, multilingual assets serve in over 140 countries and 600 locations worldwide. Our team consists of 5,000 vetted medical, security, legal, and crisis response personnel, including 1,200 health professionals and 200 intelligence analysts. Plus, there are 40,000 medical practitioners in our network and 200 critical care flight nurses with access to over 300 air ambulances. When you’re traveling in a foreign country and there’s an emergency, our international network gives you access to local, on-demand medical, security, and evacuation rescue services. We’ll get you the expert help you need, when you need it.
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