Who We Are


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CAP Travel Assistance is provided by FocusPoint International, a global assistance company in the critical event management space. FocusPoint delivers an integrated suite of health, security and incident response services through information, technology, and people.

FOCUSPOINT WEBSITE
About FocusPoint International:
Global Travel Assistance & Crisis Response


INTERNATIONAL LEADERSHIP

For the past 40 years, we have helped millions of people travel fearlessly. We are renowned as an experienced industry leader with global prowess, and have an established international presence in 220+ countries and territories, and 600 locations worldwide. With our expansive global network, we’re able to give our customers and partners the help they need, when they need it.

FINANCIAL SECURITY

We’re fully indemnified by Lloyds London, the world’s leading insurance and reinsurance marketplace. This financial solvency covers all financial risk, allowing us to provide our more than 13,000,000 customers with unparalleled medical and security travel assistance benefits.

Whether CAP customers require an emergency evacuation because of a natural disaster, or there’s a medical emergency requiring a specialized air ambulance (with a licensed medical team), we have the resources to guarantee access to life-saving services.

When it comes to protecting our customers, we spare no expense.




Accreditations & Compliance

Accreditations & Compliance Logos
Left to right: Greg Pearson, John Platz, Peter Martin, Darrell Parsons, Kelly Parsons, Mayor Stoner, David Coddington
The Quest to Go Beyond the Travel Insurance Policy

FocusPoint created CAP Travel Assistance to fill in the gaps in insurance. While most travel insurance company policies provide support after a crisis, they don’t do much to help when one is actually happening (and they certainly don’t help when there’s a threat of something happening). Why? Very simply, it’s not who they are. Travel insurance company teams are primarily composed of the people sitting behind the desks – such as adjustors, administrators, and legal roles. Our composition is VERY different.

FocusPoint is composed of an elite global team of medical, security, legal, and crisis response experts. We have doctors, paramedics, and highly-skilled, combat-tested, former military special ops and federal law enforcement personnel that are available 24/7 to provide immediate, live support. We don’t wait until after the fact, and we don’t need you to file paperwork. When there’s a crisis, we’ll help every step of the way, getting you to safety, or home, fast.

To learn more about how we differ from insurance, click here.
A Team You Can Count On.
Travel Medical, Security & Crisis Response Experts


MEET OUR
SENIOR LEADERSHIP TEAM


Darrell Parsons
Darrell Parsons
Chairman

Peter Martin
Peter Martin
Global CEO

Greg Pearson
Greg Pearson
Chief Executive Officer

Dr. Michael Odinet
Dr. Michael Odinet
Chief Medical Officer

Meet Our Global Management Team

James Scally
James Scally
Chief Financial Officer

Stephen Anderson
Stephen Anderson
Chief Marketing Officer

Edward Zukowski
Edward Zukowski
Vice President of Human Resources

David Mace
David Mace
Executive Vice President, Product

Manny Fernandez
Manny Fernandez
Vice President, Global Operations

Maria Teresa Septien
Maria Teresa Septien
Director Business Development

Chris Palmieri
Chris Palmieri
Senior Director, Strategic Development

Randy Haight
Randy Haight
Senior Director, Crisis Response

Sarah Spolander
Sarah Spolander
Operations Director

Andre Johnson
Andre Johnson
Manager, Digital Marketing

Jaimee Langerman
Jaimee Langerman
Operations Manager

Meet Our Crisis Response Operations Team

The Crisis Response Center (CRC) is the backbone of the CAP Tripside Assistance Plan. This 24/7 operation is staffed by multi-lingual medical, security and crisis response personnel with proven experience in critical event management. The primary CRC is a 22,000 sq ft. secure facility located just outside of Fort Lauderdale, FL. This state of the art facility is the primary center for escalation and response to medical and security emergencies.

The primary intake facility is located in Cape Town, South Africa. This facility is located in a protected grid to ensure continuity of operations and connectivity with our customers. Regional Operations Centers (ROC) are located in Mexico, Brazil, Canada, and the US to provide surge capacity and additional support as needed.